The difference between a happy and horrifying shopping experience is the
amount and quality of training that store-based employees, such as sales associates and store
managers, have received. But, as every retailer knows, the primary barrier to successful training
is the staggering rate of employee turnover in retail jobs that costs sales and cuts profits. At
StarCast, we understand the retail industry and have solutions to help.
Immediate Results
With StarCast, you can get new-hires into training immediately, day-one, and expose them to
training that is store-specific, and deep. Before your new-hires begin interacting with
customers, they complete training and testing on topics such as meeting & greeting
customers, product knowledge, product pricing, taking returns, store policies, and so forth.
StarCast’s New-Hire Portal can even take your new-hires through an entire OSHA safety series,
plus all your HR, benefits and harassment policies, before work ever begins.
Train Anytime, Anywhere
StarCast lets your retail employees train on any schedule and from any location without tying
up valuable store-manager time. StarCast retail training may take place in the back room, out
of the way, or up front from a web-based register; or, at home. With standardized retail
training delivered through StarCast, you can insure that all your store-based employees deliver
the same high level of service across all your locations.
* We can advise you on setting up store based training kiosks.
Better than Buddy-Training
Use StarCast to achieve results that go beyond conventional buddy-training to drive more revenue
and make happier customers. Interactive training courses may be custom tailored to your specific
products, locations, the particular season, etc. Use video segments to demonstrate and role play
the proper method of dealing with customers. Interactive 
testing insures comprehension and competence with results that are tracked to each individual.
No More Training Binders, VCRs, CDs
StarCast eliminates the hassle and expense of physical training materials, that are hard to update,
difficult to track and expensive to produce.
StarCast captures and tracks all your retail training, documents, tests and surveys.
On-Going and Continuous
Once your employees finish their new-hire series, they are automatically exposed to the wider
range of courses and on-the-job training delivered through StarCast. Retail Training becomes
an on-going experience for all store-based employees, continually reinforcing the best retail
selling and customer service principles. When your people are knowledgeable, they’ll feel more
confident, and they’ll feel better able to help the customer. The best retailers know that a
positive "people experience" is key to success.
WebCasting
For district manager meetings that cover multiple stores, use StarCast WebCasting to cut down on
travel by allowing groups of stores to meet “live”, over the web.
With up to seven “live”
video screens, everyone can see and hear everyone else, share information, and review sales results,
all without leaving their store.
Detailed Reporting
StarCast makes it easy to see what regions or stores are performing, and who is lagging behind.
Armed with this data, you can spot problems and implement solutions quickly.
