99¢ Only Stores With over 250 stores located in California, Nevada, Arizona, and Texas, 99¢ Only Stores is a unique deep-discount retailer where nothing is over 99¢—ever! Founded in 1982, the company is the oldest single-price retail chain in the U.S. and is now publicly traded with sales in excess of $1 billion. With average net sales of over $4.3 million per store, 99¢ Only Stores is among the most efficient and profitable retailers in the U.S.

99¢ Only Stores hires over 9,000 new employees each year to staff new stores and to fill vacancies. Company President Jeff Gold knows that the faster they bring new people on board, get them employee training, and get them to work, the more successful they will be. He has made it a company priority to improve the effectiveness of their training so each employee has a consistent and clear understanding of the culture and values of 99¢ Only Stores. This will ensure that their high standards of customer service are maintained at every location, even as they continue to grow at the rate of four new stores every month.

But as for most retailers, the primary barrier to successful training is the high rate of turnover and the new-hire training grind. In the past, training at 99¢ Only Stores was primarily done by the "buddy system," which was inconsistent and ineffective at best. With different people teaching different methods, the wrong information was often taught and then passed along to the next person, and the next, and so forth.

The Starcast Solution 99¢ Only Stores chose StarCast as their staff training platform to improve employee training consistency and efficiency. Now everyone, from stockers to cashiers, to store managers, uses StarCast as their centralized training gateway for elearning about working safely and ethics, sexual harassment policies, products, serving the customer, company policies, and much more. StarCast training tracking gives regional, district, and store managers the ability to see what each of their staff is doing, what classes they have taken, and what’s coming up next.

99¢ Only Stores develops its own StarCast content from existing training materials, using in-house employees who aren’t programmers but are experts on how things work at 99¢ Only Stores. Their StarCast courses include topics such as Operating a Cash Register, Human Resource Benefits, Seasonal Returns, Operating a Baler, Scheduling, and many more issues regarding store operations and company policies.

Hire. Train. Track. Repeat. Courses and online tests are developed quickly and deployed to thousands of workers across hundreds of stores at the click of a button. Each store has its own training kiosk where employees log in for training sessions. While turnover is still an issue, the training grind has been simplified and streamlined.

StarCast allows 99¢ Only Stores to save time and money and to meet their goals. For more information on 99¢ Only Stores, go to http://www.99only.com